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Include all original packing materials.
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Items should be returned via UPS or insured
parcel post for proof of delivery. Reuse the original shipping
carton and packing materials.
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You are responsible for all freight charges.
However, you will be credited all reasonable and customary freight
charges relevant to that item if product is damaged or defective,
or the wrong item was shipped. Please include the postal receipt
in your return package.
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Items received past the return period plus
reasonable shipping time may not be processed. Notification
will be sent to the email and/or billing address provided if
your return is not accepted. Items will be resent to you upon
receipt of your payment of freight charges. Items will be deemed
abandoned if we are not contacted within 30 days.
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Ship items to: Personalized Fortune Cookies,
Attn: Returns, 295 9th Street, Oakland, CA 94607
We will do our best to process the return quickly.
Please allow 14-21 days for processing. Refunds will be credited
to the original purchasing credit card account number only. No cash
refunds or checks written to another person or entity other than
the original purchaser.
Can I request a larger discounton
larger orders? Account Questions
How do I change my contact information,
password, shipping, and billing information? When you place another new order, you canenter
a different contact information, shipping, billing, and a new password.
After completing the information, the database will save and update
all information after proceeding to the next page during the order
process."
What should I do if I forget
my password? If you forget your password, go to the Customer
Login page by clicking "Order Status" at the top of the
page. Then click the "Forgot Your Password?" link below
the Login box. Enter the same email address used in your account
and click "Email My Password" to submit. We will email
your password to the email provided.
How do I unlock my account? Periodically, accounts will be inaccessible
due to security reasons. To unlock your account, send an email to
customerservice@personalized-fortune-cookies.com
and confirm your account information. Can I pull up my order history? To view your order history, Logon to your account
by clicking "Order Status" at the top of the page and
entering your Login information.
How do I check the status of
my order? Check the status of your order, by clicking
"Order Status" at the top of the page. If you want to
track the shipping of your order, follow the link to the shipper's
website and enter your tracking number.
Delivery Questions
Where does personalized-fortune-cookies.com
ship to? We can ship to recognized addresses in most
countries, unless restricted by our carriers or the U.S. government.
For international purchases, the shipping and billing address must
be the same.
What are the shipping options? There are 3 levels of service for shipping your
personalized-fortune-cookies.com orders. You may choose from Next
Day, 2nd Day and Ground shipping. Some large orders can only be
shipped via Ground. Based on where the order is being shipped, other
restrictions may apply.
Standard Home Delivery
Standard Home Delivery allows you to choose
from Next Day, 2nd Day and Ground shipping. Based on the shipping
address, some restrictions may apply.
In-store Pickup
In-store pickup is another great convenience
offered by Personilized Fortune Cookies. Plus, you pay no shipping
costs. During the checkout process.
Instructions for In-store Pickup:
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