Financing and Payment Information     Forms of In-Store and Online Payment Check Acceptance Policy Pricing Policies Sales Tax Policy Orders & Ordering     Can I pull up my order history? How do I check the status of my order? How do I calculate my order's arrival date? Can I make purchases if I live outside the United States? Return Policies     Returns and Refunds Returning Items by Mail Terms of Service     Terms of Service Legal Notices     Disclaimers and Limitation of Liability Errors on Our Site Quantities may be Limited Proprietary Rights Export Applicable Law Links to Third-Party Websites Financing and Payment Information Forms of In-Store and Online Payment Personalized-fortune-cookies.com accepts VISA, MasterCard, and American Express. Check Acceptance Policy Personalized Fortune Cookies uses Equifax Check Services (ECS), a nationwide check authorization service. To process a check, the customer's check information is automatically sent to ECS. Equifax must authorize the check for the transaction to be completed. Returned checks are subject to a service charge of $20 or the maximum allowed by law. Collection costs and all penalties permitted by law will also be assessed. Equifax may electronically collect returned checks, service charges and other applicable charges. If your check was not authorized by ECS, and you want to find out why, you may contact ECS directly with your concerns. Equifax Check Services P.O. Box 30046 Tampa, FL 33630-3046 800-437-5120 727-570-4936 Fax Pricing Policies Online prices, offers and product selection may vary from our store location and are subject to change. Sales Tax Policy Because Personalized Fortune Cookies does business throughout the U.S. and collects and remits sales tax as required by law, both the online and off-line store also collect and remit sales tax as appropriate. Orders & Ordering Can I pull up my order history? To view your order history, Logon to your account by clicking "Order Status" at the top of the page and entering your Login information. How do I check the status of my order? Check the status of your order, by clicking "Order Status" at the top of the page and enter login name and account. If you want to track the shipping of your order, follow the link to the shipper's website and enter your tracking number. How do I calculate my order's arrival date? The arrival date of your order depends on the method of shipping you choose. We will make every effort to process your order quickly. In the event of service interruptions by our carriers or transportation failures caused by events beyond our control, your order may be delayed. See our FAQ page for more detailed information on calculating your order's arrival date.     Total delivery time is based on order processing time plus shipping time. Depending on the size of the order, most orders are shipped in 24 - 48 hours. Order processing time includes credit verification and packing the order. Please note the expected time to ship in the Check Out process. During the Check Out process, you decide on shipping time when you select a shipping method. Ground service usually takes 3 to 10 days and is the least expensive. 2nd Day air and Next Day air are available for an additional charge. Can I make purchases if I live outside the United States? We can ship to recognized addresses in most countries, unless restricted by our carriers or the U.S. government. For international purchases, the shipping and billing address must be the same. Return Policies Returns and Refunds Personalized Fortune Cookies will fully refund most items within 8 days of receipt. A 15% processing fee will be charged on returns or exchanges unless defective. In order to receive credit for these items, please follow the instructions below. Returning Items by Mail Follow the simple directions below to make your return or exchange by mail.     Include all original packing materials. Items should be returned via UPS or insured parcel post for proof of delivery. Reuse the original shipping carton and packing materials. You are responsible for all freight charges. However, you will be credited all reasonable and customary freight charges relevant to that item if product is damaged or defective, or the wrong item was shipped. Please include the postal receipt in your return package. Items received past the return period plus reasonable shipping time may not be processed. Notification will be sent to the email and/or billing address provided if your return is not accepted. Items will be resent to you upon receipt of your payment of freight charges. Items will be deemed abandoned if we are not contacted within 30 days. Ship items to: Personalized Fortune Cookies, Attn: Returns, 295 9th Street, Oakland, CA 94607 We will do our best to process the return quickly. Please allow 14-21 days for processing. Refunds will be credited to the original purchasing credit card account number only. No cash refunds or checks written to another person or entity other than the original purchaser. Terms of Service Terms of Service Personalized Fortune Cookies maintains this website ('personalized-fortune-cookies.com™') for your personal shopping convenience, entertainment, and information. You are encouraged to use and enjoy personalized-fortune-cookies.com ™ and, with your use and purchase from personalized-fortune-cookies.com™, you agree to these Terms of Service and Legal Notices set forth below and the disclaimers and terms and conditions stated on personalized-fortune-cookies.com™ ('Policies, Terms of Service & Legal Notices'). Material displayed on personalized-fortune-cookies.com™ may only be downloaded and used for non-commercial, personal use, provided all copyright, trademark and other proprietary notices contained in the material are retained, the material is not modified or altered and the material is not copied or posted on any network computer or broadcast in any media. Modifying, transmitting, distributing, reusing, reposting, 'framing' or using the content contained on personalized-fortune-cookies.com™, including the text, images, audio and/or video, for public or commercial purposes without written permission from an authorized representative of Personalized Fortune Cookies is strictly prohibited. Downloading the images of products for sale within this site is strictly prohibited. Tampering with the website, misrepresenting the identity of a user, using buying agents or conducting fraudulent activities on the website is also prohibited. Legal Notices Disclaimers and Limitation of Liability Personalized-fortune-cookies.com&/policies.php#153; is provided on an "AS IS," "as available" basis. Neither Personalized Fortune Cookies nor its designees, subsidiaries, or affiliates nor each of their respective directors, officers, agents, employees, third-party content providers, designers, contractors, merchants, distributors, sponsors, licensors or the like (collectively, "associates") warrant that use of personalized-fortune-cookies.com&/policies.php#153; will be uninterrupted or error-free. Neither Personalized Fortune Cookies nor its associates warrant the completeness, integrity or accuracy of the content provided on personalized-fortune-cookies.com&/policies.php#153; or the products or services offered for sale on personalized-fortune-cookies.com&/policies.php#153;. Further, Personalized Fortune Cookies makes no representation that content provided on personalized-fortune-cookies.com&/policies.php#153; is appropriate or applicable for use in locations outside of the United States. Personalized Fortune Cookies specifically disclaims warranties of any kind, either expressed or implied, including but not limited to warranties of title or implied warranties of fitness for a particular purpose or merchantability. No oral advice or written information given by Personalized Fortune Cookies, nor its associates, shall create a warranty. You expressly agree that use of personalized-fortune-cookies.com&/policies.php#153; is at your sole risk. Under no circumstances shall Personalized Fortune Cookies or its associates be liable for any direct, indirect, incidental, special or consequential damages that result from the use of or inability to use personalized-fortune-cookies.com&/policies.php#153;, including but not limited to reliance by a user on any information obtained from personalized-fortune-cookies.com&/policies.php#153;, or that result from mistakes, omissions, interruptions, deletion of files or email, errors, defects, viruses, delays in operation or transmission, or any failure of performance, whether or not resulting from natural disasters, communications failure, theft, destruction or unauthorized access to Personalized Fortune Cookies records, programs or services. The foregoing Limitation of Liability shall apply whether in an action of contract, negligence or other tortious action, even if an authorized representative of Personalized Fortune Cookies has been advised of or should have knowledge of the possibility of such damages. The user hereby acknowledges that this paragraph shall apply to all services, merchandise and content available through personalized-fortune-cookies.com&/policies.php#153;. Because some states do not allow the exclusion or Limitation of Liability for consequential or incidental damages, in such states liability is limited to the fullest extent permitted by law. Errors on Our Website Prices and availability are subject to change without notice. Errors will be corrected where discovered, and Personalized Fortune Cookies reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions including after an order has been submitted and whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, personalized-fortune-cookies.com will issue a credit to your credit card account in the amount of the charge. Individual bank policies will dictate when this amount is credited to your account. Quantities May be Limited Personalized Fortune Cookies may limit or cancel quantities purchased per person, per household or per order at its own discretion. These restrictions may include orders placed by the same credit card, and also orders which use the same billing and/or shipping address. Notification will be sent to the email and/or billing address provided should such change occur. We reserve the right to limit the quantities sold, including the right to limit or prohibit sales to dealers. Proprietary Rights Content included on or comprising personalized-fortune-cookies.com&/policies.php#153;, including data, information, photographs, graphs, graphics, videos, typefaces, music, sounds, software and other material (collectively "Content") are protected by copyrights, trademarks, patent or other proprietary rights, and these rights are valid and protected in all forms, technologies and media existing now or hereinafter developed. All Content is copyrighted as a collective work under U.S. and international copyright laws, and Personalized Fortune Cookies owns, to the fullest extent allowed by such laws, the copyright in the enhancement, arrangement, coordination, and selection of such Content. Except as expressly authorized or licensed, you may not copy, augment, remove, delete, modify, add to, publish, transmit, participate in the transfer or sale, lease or rental of, create derivative works from or in any way exploit any of the Content, in whole or in part. The Personalized Fortune Cookies logos and other trademarks on the website are the property of their respective owners and are licensed to, owned by, or, where required, used with permission by Personalized Fortune Cookies and may not be copied, manipulated, or reproduced in any manner without the express, written approval of the trademark owner. Personalized Fortune Cookies does not want to receive confidential, proprietary or trade secret information through personalized-fortune-cookies.com&/policies.php#153; (excluding information relating to any order you submit). Please note that any materials, information, comments, ideas or suggestions sent to personalized-fortune-cookies.com&/policies.php#153; will be deemed non-confidential, and, by submitting any such information, you are granting Personalized Fortune Cookies an irrevocable and unrestricted license to use, modify, reproduce, transmit, display and distribute such materials, information, comments, ideas or suggestions for any purpose whatsoever. However, we will not use your name in connection with any such materials, information, comments, ideas or suggestions unless we first obtain your permission or are otherwise required by law to do so. Export Certain software from personalized-fortune-cookies.com&/policies.php#153; may be further subject to United States Export Controls. No such software from this site may be downloaded or exported contrary to any such laws, which may include prohibitions against download or export 1) into (or to a national or resident of) Cuba, Iran, Iraq, Libya, North Korea, Syria or any other country to which the United States has embargoed goods; or 2) anyone on the United States Treasury Department's list of Specially Designated Nationals or the U.S. Commerce Department's Table of Deny Orders. By downloading or using software, you agree to abide by the laws, rules and regulations - including, but not limited to the Export Administration Act and the Arms Export Control Act - applicable to such download or use and not to transfer, by electronic transmission or otherwise, any Content derived from personalized-fortune-cookies.com&/policies.php#153; to either a foreign national or a foreign destination in violation of any such laws. Applicable Law Personalized-fortune-cookies.com&/policies.php#153; is created, controlled and operated by Tom's Bakery, Inc.&/policies.php#153; in the State of California, United States of America. As such, the laws of the State of California will govern these Terms of Service without giving effect to any principles or conflicts of laws. We reserve the right to make changes to personalized-fortune-cookies.com&/policies.php#153; and these Terms of Service at any time by updating this posting. By using personalized-fortune-cookies.com&/policies.php#153;, you agree to be bound by any such revisions and should therefore periodically visit this page to determine the then current Terms of Service to which you are bound. Tom's Bakery, Inc.&/policies.php#153; operates personalized-fortune-cookies.com&/policies.php#153;. References to personalized-fortune-cookies.com&/policies.php#153; herein refer to Tom's Bakery, Inc.&/policies.php#153; The mailing address for personalized-fortune-cookies.com&/policies.php#153; is 295 9th Street, California, CA 94607. Links to Third-Party Websites Personalized-fortune-cookies.com&/policies.php#153; may contain links to third-party websites. The links are meant to enable access to publicly available information to those who are allowed to use personalized-fortune-cookies.com&/policies.php#153; only. Personalized Fortune Cookies makes no representations whatsoever about any other website which you may access through personalized-fortune-cookies.com&/policies.php#153;. When you leave personalized-fortune-cookies.com&/policies.php#153;, please understand that Personalized Fortune Cookies has no control over the content on that website. Additionally, a link to a non-Personalized Fortune Cookies website does not imply and does not constitute endorsement, approval, sponsorship or responsibility for the content, or the use of such third-party website. Personalized Fortune Cookies makes no representation or warranty as to any third-party products or services. No rights to use or copy the information on personalized-fortune-cookies.com&/policies.php#153; or any third-party site are granted or implied. These Terms of Service represent the entire agreement between you and Personalized Fortune Cookies regarding your relationship with personalized-fortune-cookies.com&/policies.php#153; and supercede any prior statements or representations. By using personalized-fortune-cookies.com&/policies.php#153; YOU AGREE TO BE BOUND BY THE TERMS OF SERVICE. If you are dissatisfied with personalized-fortune-cookies.com&/policies.php#153; or any content on personalized-fortune-cookies.com&/policies.php#153; or with these Terms of Service, your sole and exclusive remedy is to discontinue using personalized-fortune-cookies.com&/policies.php#153;.